Our frequently asked questions
Planning an event comes with so many decisions, and we know desserts are one of the most fun (and most delicious) parts. To make things easier, we’ve put together answers to the questions we’re asked most often — from delivery and set-up to personalisation and how our packages work.
If you can’t find what you’re looking for, just pop us a message. We’re always happy to help and guide you through creating the perfect dessert experience for your day.
Do you deliver or is everything collection only?
We offer both. Delivery is available depending on your location and will be included in your bespoke quote. You’re also welcome to collect if you prefer.
Do you set up the dessert table?
Yes — you can choose between our DIY option (you or your venue set it up) or our Styled Setup where we handle everything, including décor and layout.
How many desserts do you recommend per guest?
We usually suggest 2–3 bites per person, depending on the length of your event and whether other food is being served. We’re happy to guide you based on your guest list.
What desserts can we choose from?
Once you enquire, we’ll send you our full menu with all available options and flavours, along with recommendations based on your theme, season, and style.
Can you accommodate dietary requirements?
Yes — many of our desserts can be made free from common allergens such as gluten or nuts. However, all items are prepared in a kitchen where these allergens are present, so we cannot guarantee that any product is completely free from traces.
How far in advance should we book?
We recommend booking as early as possible, especially for peak wedding months. Dates often fill quickly, but it’s always worth checking availability.
How do we secure our date?
A non-refundable deposit of £50 secures your date, with the remaining balance due closer to your event. We’ll outline the full payment schedule in your quote.
What areas do you cover?
We are based in the Southampton and can travel depending on distance. Travel costs will be included in your tailored quote.
What happens on the day?
If we are setting up: we’ll liaise with your venue, arrive in plenty of time, and style everything to perfection.
If DIY: we’ll provide all desserts neatly boxed and labelled, ready for easy setup.
What if my guest numbers change?
No problem. You can update your numbers up until a certain point before your event — we’ll confirm all details and quantities before final payment.
Do you offer corporate services?
Yes — we cater for launches, meetings, office celebrations, staff appreciation events and more. Corporate branding can be added to boxes and signage.
What happens if I need to cancel my booking?
We completely understand that plans can change — our own wedding plans shifted when we paused everything to welcome our beautiful baby, so we know how life can take unexpected turns.
If you need to cancel, please let us know as soon as possible. Your non-refundable deposit secures your date, so this cannot be returned. If cancellation happens after your final balance has been paid, any refund will depend on how close we are to your event, as ingredients and prep may already be underway.
If you’re hoping to reschedule instead, we’ll always do our best to move your booking to a new date (subject to availability) so your deposit isn’t lost.
Just reach out — we’re here to help make the process as smooth as possible.