Our frequently asked questions.
Planning an event comes with a lot of decisions, and desserts should be one of the fun ones. Here are the answers to what we're asked most, from delivery and setup to dietary needs and how our packages work.
Everything you wanted to know.
Can't find it here? Just pop us a message.
How many desserts do you recommend per guest?
We usually suggest 2–3 pieces per person, depending on how long your event runs and whether other food is being served. Our dessert table calculator will give you a starting number, and we're always happy to guide you from your guest list.
Do you deliver or is everything collection only?
We offer both. Delivery is available depending on your location and will be included in your bespoke quote. You're also welcome to collect if you prefer.
Do you set up the dessert table?
Yes. Choose our DIY option, where you or your venue set up, or our Styled Setup, where we handle everything including décor and layout.
What desserts can we choose from?
Our full menu covers cupcakes, brownies, blondies, cheesecake, cookies, NYC cookies, traybakes, slices and truffles, with lots of flavours in each. Once you enquire we'll send recommendations based on your theme, season and style.
Can you accommodate dietary requirements?
Yes. Many of our desserts can be made free from common allergens such as gluten or nuts. All items are made in a kitchen where these allergens are present, so we can't guarantee any product is completely free from traces.
How far in advance should we book?
As early as you can, especially for peak wedding months. Dates fill quickly, but it's always worth asking if your event is sooner.
How do we secure our date?
A non-refundable deposit of £50 secures your date, with the balance due closer to your event. We'll outline the full payment schedule in your quote.
What areas do you cover?
We're based near Southampton and cover Hampshire, including Winchester, Romsey, Eastleigh, the New Forest, Portsmouth and Basingstoke. Travel is included in your tailored quote. See all the areas we cover.
What happens on the day?
If we're setting up, we'll liaise with your venue, arrive in plenty of time and style everything to perfection.
If you've chosen DIY, your desserts arrive neatly boxed and labelled, ready for easy setup.
What if my guest numbers change?
No problem. You can update your numbers up to a set point before your event. We'll confirm all details and quantities before final payment.
Do you offer corporate services?
Yes. We cater for launches, meetings, office celebrations and staff appreciation, and make treat boxes for employee birthdays and client gifts. Branding can be added to boxes and signage. See corporate treats.
Do you make celebration and wedding cakes?
Yes, as part of a bigger order. We make celebration and wedding cakes, from a small cutting cake to tiers, to go alongside a dessert table, treat boxes or event catering, styled to match. We don't take orders for a cake on its own. Bento cake boxes (a mini cake with cupcakes, gift-boxed with your message) and decorated traybake cakes can be ordered by themselves.
What if I need to cancel my booking?
We understand plans change. Our own wedding plans shifted when we paused everything to welcome our baby.
Please let us know as soon as possible. Your deposit secures your date so it can't be returned. If you cancel after paying the final balance, any refund depends on how close we are to your event, as ingredients and prep may already be underway.
If you'd rather reschedule, we'll always try to move your booking to a new date (subject to availability) so your deposit isn't lost.
Let's make your day a little sweeter.
Tell us a little about your event and we'll come back with ideas, availability and a quote. A £50 deposit secures your date.
hello@sugarandslice.co.uk we'll get back to you soon